Promotion or prevention: what makes your customers tick?

How much do you know about your customers? I don’t mean their address, phone number, age or gender, but rather what actually makes them tick, whether they are introvert or extrovert, glass half-full or glass-half empty types, timorous or devil-may-care. Traditionally, marketers have recognised two mindsets: ‘prevention’, with a focus on risk avoidance; and...

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Know your overseas shopping limits this Christmas

Christmas shoppers looking for bargains overseas have been warned by HM Revenue and Customs (HMRC) not to get hit by unexpected charges. Shoppers buying goods online from non-European Union (EU) countries, or travellers going abroad to do Christmas shopping, are advised to check how much they can buy before customs duty or import VAT are due. HMRC’s Head of Customs Policy, Angela Shephard, said:...

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Inheritance lie hid fake firm VAT fraud

A West Yorkshire man who lied about an inheritance to hide a £173,000 VAT fraud has been jailed for 10 months after an investigation by HM Revenue and Customs (HMRC). Phillip Morris, from Pontefract, told HMRC officers that his business’s cash-flow was from a family inheritance. But the business did not exist and was just a front to commit VAT fraud. Investigators found suspicious-looking...

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Government strengthens safeguards for direct action to recover debts

Plans to recover tax and tax credit debts directly from the bank accounts of people and businesses who refuse to pay what they owe will include strong safeguards to protect vulnerable taxpayers, the government announced today. Direct Recovery of Debts (DRD) will give HM Revenue and Customs (HMRC) the ability to recover cash directly from the bank accounts, building society accounts and ISA...

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